Frequently Asked Questions
Everything you need to know about your sweet treats.
How do you ensure the freshness of your cakes during shipping?
All Soulcake products are baked to order, flash-frozen to preserve moisture, and shipped in insulated thermal packaging with dry ice or gel packs to ensure they arrive in perfect condition.
Do you offer vegan or gluten-free options?
Yes, we have a dedicated selection of both vegan and gluten-free cakes. You can filter our shop page by dietary preference to see the full range of available flavors.
When will my order arrive?
Orders are typically processed within 1-2 business days. Once shipped, standard delivery takes 2-3 days, while express shipping ensures arrival within 24 hours of leaving our bakery.
Can I schedule a delivery for a specific date?
Absolutely. During the checkout process, you can select a preferred delivery date from our calendar to ensure your Soulcake arrives exactly when you need it for your special occasion.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 24 hours for a full refund or replacement.
How should I store my cake once it arrives?
For the best experience, we recommend enjoying your cake at room temperature. If you aren't eating it immediately, store it in the refrigerator for up to 5 days or in the freezer for up to 30 days.