Returns & Exchanges

At Soulcake, we strive for perfection in every bite, but due to the perishable nature of our artisanal treats, we handle returns on a case-by-case basis to ensure total satisfaction. If your order arrives damaged or incorrect, please contact our support team within 24 hours of delivery.

Return Process

• 1.
  Document the Issue

  Take clear photos of the packaging and the product immediately upon arrival to help us understand the condition of your delivery.

• 2.
  Contact Our Team

  Email our support desk at [email protected] with your order number and the photos attached within 24 hours of receipt.

• 3.
  Quality Assessment

  Our pastry team will review your claim within 1-2 business days to determine if a replacement or a full refund is appropriate.

• 4.
  Resolution Delivery

  Once approved, we will prioritize a fresh shipment of your order or issue a credit back to your original payment method.